The global Community Management System market was valued at USD 707.91 Million in 2023 and growing at a CAGR of 16.01% from 2024 to 2033. The market is expected to reach USD 3,125.72 Million by 2033. Community management software helps manage, host, and create an online community for a brand or organization. The robust community management platform helps the brand maintain a functioning community. One study shows that around 76% of internet users are from the online community. These community management systems help in bringing the audience together. Communities provide the space to build a strong rapport among the members using consistent communication and effective engagement. These factors are driving the Community Management System market.
Community management helps build genuine and vibrant connections between customers, partners, and staff. It consists of creating and managing a platform, which includes both online and offline. This platform helps interact with the audience. It also acts as a medium to share insights and build relationships with each other and with the brands. These community management systems develop and implement strategies for building, growing, and fostering a community. Creating engaging content resonates with the community, which helps measure success. It acts as a brand connection by responding to the comments and actively encouraging the participation of the members. It enforces the community guidelines, which help make respectful interactions and remove improper content. It shows the current trend, which helps in the identification of new opportunities for effective engagement and content creation. Effective community management helps convert followers into loyal customers and potential brand promoters. This community management software is used for managing, building, hosting, and communicating content, which helps make an effective online community. Several organizations use online communities to make their digital channel where audiences, which include developers, customers, partners, and additional stakeholders, can connect with peers, get answers to their questions, share feedback, and suggest ideas directly to the brand. The main purpose of community management software is to help the organization build the brand of their community by streamlining its online community operations and directing community engagement at scale. It also helps improve brand-customer relationships. The software offers centralized management tools, automation features, and analytics, which help internal teams efficiently monitor, moderate, and communicate with community members. This gives a better experience and significant ROI from the community. Community management tools help brands build digital spaces for their customers, which provide many benefits, such as growing brand awareness, customer loyalty, and higher conversion rates, which help increase revenue. It helps collect customer feedback and ideas to improve the offerings. It also decreases the support costs by enabling the customers to find answers from peers. It helps build the knowledge base of information and encourages self-service. It helps collect valuable information and engagement data, which helps develop brand strategies. All these factors are driving the market.
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Focus on brand awareness and loyal customers: A community management system gives a platform for ongoing interaction and support. It helps businesses deepen their relationships with customers and foster loyalty in more than just transactional interactions. Building a vibrant online community helps create the brand's visibility and credibility. It is useful in the positioning of businesses in their sector. Online communities help offer invaluable sources of feedback and market information, which enable businesses to better understand customer requirements, preferences and concerns. Online communities can act as monetization platforms via channels like premium content, membership fees, sponsorships or affiliate partnerships. The platform helps in the ongoing interaction and support, which helps deepen relationships with customers and make them loyal. All these factors will eventually drive the community management system market.
High cost: Installing a community management system (CMS) platform requires a high initial investment, which can hinder market growth, especially for smaller companies with budget limitations. The cost related to customization and implementation of the community management system can be significant, which can be a problem for the smaller enterprises to invest in. Also, there is a need for ongoing maintenance and potential upgrades. All these factors act as hindrances to the market.
Surge in the social media culture: Social media management has become crucial for branding and lead-generation strategies in the present world. Hence, organizations are trying to be active on social media for better reach and connect with their customers. The continuous feedback and monitoring of the community dynamics helps in getting evolving trends and member insights, which can be fruitful in making better strategies for organizations to make more loyal customers. The community management system also helps demonstrate transparency, authenticity, and responses in the organizations' interactions with the community members. It sets the tone for positive collaboration and engagement. It helps grow relationships with the community members and helps expand the community. It is useful in nurturing connections and motivating active participation among members. All these factors will drive the Community Management System in the forecasting period.
The regions analyzed for the market include North America, Europe, South America, Asia Pacific, the Middle East, and Africa. North America emerged as the largest market for the global Community Management System market, with a 33.34% share of the market revenue in 2023.
North America dominates the community management system sector, and this is due to the faster adoption of advanced solutions in the region. Community management system platforms are largely getting accepted in the US and Canada due to their better digital infrastructure and more investment in their advanced technologies. Organizations in the region are using such solutions to enhance their community engagement and capitalize on the data-driven insights provided by such solutions. All these factors drive the regional community management system market.
North America Region Community Management System Market Share in 2023 - 33.34%
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The deployment type segment is divided into Cloud and On-Premise. The on-premise segment dominated the market, with a market share of around 57.31% in 2023. This significant share is largely attributed to the fact that there are no external dependencies. These on-premise solutions are more efficient regarding low latency and development environments. Cloud solutions are having the fastest growth rate.
The organization size segment is divided into SMEs and Large Enterprises. The Large Enterprises segment dominated the market, with a market share of around 53.89% in 2023. The substantial share is due to its broad use by large enterprises to create a large community and loyal customers. It also helps in their brand visibility strategy and supports the development of their next strategies for expanding their customer base in their sector and making strong connections with their customers.
Report Description:
Attribute | Description |
---|---|
Market Size | Revenue (USD Million) |
Market size value in 2023 | USD 707.91 Million |
Market size value in 2033 | USD 3,125.72 Million |
CAGR (2024 to 2033) | 16.01% |
Historical data | 2020-2022 |
Base Year | 2023 |
Forecast | 2024-2033 |
Region | The regions analyzed for the market are North America, Europe, South America, Asia Pacific, and Middle East & Africa. Furthermore, the regions are further analyzed at the country level. |
Segments | Deployment Type and Organization Size |
As per The Brainy Insights, the size of the Community Management System market was valued at USD 707.91 Million in 2023 to USD 3,125.72 Million by 2033.
Global Community Management System market is growing at a CAGR of 16.01% during the forecast period 2024-2033.
North America region emerged as the largest market for the Community Management System market.
1. Introduction
1.1. Objectives of the Study
1.2. Market Definition
1.3. Research Scope
1.4. Currency
1.5. Key Target Audience
2. Research Methodology and Assumptions
3. Executive Summary
4. Premium Insights
4.1. Porter’s Five Forces Analysis
4.2. Value Chain Analysis
4.3. Top Investment Pockets
4.3.1. Market Attractiveness Analysis By Deployment Type
4.3.2. Market Attractiveness Analysis By Organization Size
4.3.3. Market Attractiveness Analysis By Region
4.4. Industry Trends
5. Market Dynamics
5.1. Market Evaluation
5.2. Drivers
5.2.1. Focus on brand awareness and loyal customers
5.3. Restraints
5.3.1. High Cost
5.4. Opportunities
5.4.1. Surge in the social media culture
5.5. Challenges
5.5.1. Economic slowdown
6. Global Community Management System Market Analysis and Forecast, By Deployment Type
6.1. Segment Overview
6.2. Cloud
6.3. On-Premise
7. Global Community Management System Market Analysis and Forecast, By Organization Size
7.1. Segment Overview
7.2. SMEs
7.3. Large Enterprises
8. Global Community Management System Market Analysis and Forecast, By Regional Analysis
8.1. Segment Overview
8.2. North America
8.2.1. U.S.
8.2.2. Canada
8.2.3. Mexico
8.3. Europe
8.3.1. Germany
8.3.2. France
8.3.3. U.K.
8.3.4. Italy
8.3.5. Spain
8.4. Asia-Pacific
8.4.1. Japan
8.4.2. China
8.4.3. India
8.5. South America
8.5.1. Brazil
8.6. Middle East and Africa
8.6.1. UAE
8.6.2. South Africa
9. Global Community Management System Market-Competitive Landscape
9.1. Overview
9.2. Market Share of Key Players in Global Community Management System Market
9.2.1. Global Company Market Share
9.2.2. North America Company Market Share
9.2.3. Europe Company Market Share
9.2.4. APAC Company Market Share
9.3. Competitive Situations and Trends
9.3.1. Product Launches and Developments
9.3.2. Partnerships, Collaborations, and Agreements
9.3.3. Mergers & Acquisitions
9.3.4. Expansions
10. Company Profiles
10.1. Higher Logic
10.1.1. Business Overview
10.1.2. Company Snapshot
10.1.3. Company Market Share Analysis
10.1.4. Company Product Portfolio
10.1.5. Recent Developments
10.1.6. SWOT Analysis
10.2. CMNTY Corporation
10.2.1. Business Overview
10.2.2. Company Snapshot
10.2.3. Company Market Share Analysis
10.2.4. Company Product Portfolio
10.2.5. Recent Developments
10.2.6. SWOT Analysis
10.3. WebMD LLC
10.3.1. Business Overview
10.3.2. Company Snapshot
10.3.3. Company Market Share Analysis
10.3.4. Company Product Portfolio
10.3.5. Recent Developments
10.3.6. SWOT Analysis
10.4. inSided
10.4.1. Business Overview
10.4.2. Company Snapshot
10.4.3. Company Market Share Analysis
10.4.4. Company Product Portfolio
10.4.5. Recent Developments
10.4.6. SWOT Analysis
10.5. Khoros, LLC
10.5.1. Business Overview
10.5.2. Company Snapshot
10.5.3. Company Market Share Analysis
10.5.4. Company Product Portfolio
10.5.5. Recent Developments
10.5.6. SWOT Analysis
10.6. Civilized Discourse Construction Kit, Inc.
10.6.1. Business Overview
10.6.2. Company Snapshot
10.6.3. Company Market Share Analysis
10.6.4. Company Product Portfolio
10.6.5. Recent Developments
10.6.6. SWOT Analysis
10.7. MH Sub I, LLC
10.7.1. Business Overview
10.7.2. Company Snapshot
10.7.3. Company Market Share Analysis
10.7.4. Company Product Portfolio
10.7.5. Recent Developments
10.7.6. SWOT Analysis
10.8. DNN Corp
10.8.1. Business Overview
10.8.2. Company Snapshot
10.8.3. Company Market Share Analysis
10.8.4. Company Product Portfolio
10.8.5. Recent Developments
10.8.6. SWOT Analysis
10.9. Hivebrite
10.9.1. Business Overview
10.9.2. Company Snapshot
10.9.3. Company Market Share Analysis
10.9.4. Company Product Portfolio
10.9.5. Recent Developments
10.9.6. SWOT Analysis
10.10. WildApricot Inc.
10.10.1. Business Overview
10.10.2. Company Snapshot
10.10.3. Company Market Share Analysis
10.10.4. Company Product Portfolio
10.10.5. Recent Developments
10.10.6. SWOT Analysis
10.11. Sprinklr
10.11.1. Business Overview
10.11.2. Company Snapshot
10.11.3. Company Market Share Analysis
10.11.4. Company Product Portfolio
10.11.5. Recent Developments
10.11.6. SWOT Analysis
10.12. Tribe Technologies Inc.
10.12.1. Business Overview
10.12.2. Company Snapshot
10.12.3. Company Market Share Analysis
10.12.4. Company Product Portfolio
10.12.5. Recent Developments
10.12.6. SWOT Analysis
10.13. Vanilla Forums
10.13.1. Business Overview
10.13.2. Company Snapshot
10.13.3. Company Market Share Analysis
10.13.4. Company Product Portfolio
10.13.5. Recent Developments
10.13.6. SWOT Analysis
10.14. NING
10.14.1. Business Overview
10.14.2. Company Snapshot
10.14.3. Company Market Share Analysis
10.14.4. Company Product Portfolio
10.14.5. Recent Developments
10.14.6. SWOT Analysis
10.15. Influitive
10.15.1. Business Overview
10.15.2. Company Snapshot
10.15.3. Company Market Share Analysis
10.15.4. Company Product Portfolio
10.15.5. Recent Developments
10.15.6. SWOT Analysis
10.16. Brilliant Directories
10.16.1. Business Overview
10.16.2. Company Snapshot
10.16.3. Company Market Share Analysis
10.16.4. Company Product Portfolio
10.16.5. Recent Developments
10.16.6. SWOT Analysis
List of Table
1. Global Community Management System Market, By Deployment Type, 2020-2033 (USD Billion)
2. Global Cloud, Community Management System Market, By Region, 2020-2033 (USD Billion)
3. Global On-Premise, Community Management System Market, By Region, 2020-2033 (USD Billion)
4. Global Community Management System Market, By Organization Size, 2020-2033 (USD Billion)
5. Global Large Enterprises, Community Management System Market, By Region, 2020-2033 (USD Billion)
6. Global SMEs, Community Management System Market, By Region, 2020-2033 (USD Billion)
7. North America Community Management System Market, By Deployment Type, 2020-2033 (USD Billion)
8. North America Community Management System Market, By Organization Size, 2020-2033 (USD Billion)
9. U.S. Community Management System Market, By Deployment Type, 2020-2033 (USD Billion)
10. U.S. Community Management System Market, By Organization Size, 2020-2033 (USD Billion)
11. Canada Community Management System Market, By Deployment Type, 2020-2033 (USD Billion)
12. Canada Community Management System Market, By Organization Size, 2020-2033 (USD Billion)
13. Mexico Community Management System Market, By Deployment Type, 2020-2033 (USD Billion)
14. Mexico Community Management System Market, By Organization Size, 2020-2033 (USD Billion)
15. Europe Community Management System Market, By Deployment Type, 2020-2033 (USD Billion)
16. Europe Community Management System Market, By Organization Size, 2020-2033 (USD Billion)
17. Germany Community Management System Market, By Deployment Type, 2020-2033 (USD Billion)
18. Germany Community Management System Market, By Organization Size, 2020-2033 (USD Billion)
19. France Community Management System Market, By Deployment Type, 2020-2033 (USD Billion)
20. France Community Management System Market, By Organization Size, 2020-2033 (USD Billion)
21. U.K. Community Management System Market, By Deployment Type, 2020-2033 (USD Billion)
22. U.K. Community Management System Market, By Organization Size, 2020-2033 (USD Billion)
23. Italy Community Management System Market, By Deployment Type, 2020-2033 (USD Billion)
24. Italy Community Management System Market, By Organization Size, 2020-2033 (USD Billion)
25. Spain Community Management System Market, By Deployment Type, 2020-2033 (USD Billion)
26. Spain Community Management System Market, By Organization Size, 2020-2033 (USD Billion)
27. Asia Pacific Community Management System Market, By Deployment Type, 2020-2033 (USD Billion)
28. Asia Pacific Community Management System Market, By Organization Size, 2020-2033 (USD Billion)
29. Japan Community Management System Market, By Deployment Type, 2020-2033 (USD Billion)
30. Japan Community Management System Market, By Organization Size, 2020-2033 (USD Billion)
31. China Community Management System Market, By Deployment Type, 2020-2033 (USD Billion)
32. China Community Management System Market, By Organization Size, 2020-2033 (USD Billion)
33. India Community Management System Market, By Deployment Type, 2020-2033 (USD Billion)
34. India Community Management System Market, By Organization Size, 2020-2033 (USD Billion)
35. South America Community Management System Market, By Deployment Type, 2020-2033 (USD Billion)
36. South America Community Management System Market, By Organization Size, 2020-2033 (USD Billion)
37. Brazil Community Management System Market, By Deployment Type, 2020-2033 (USD Billion)
38. Brazil Community Management System Market, By Organization Size, 2020-2033 (USD Billion)
39. Middle East and Africa Community Management System Market, By Deployment Type, 2020-2033 (USD Billion)
40. Middle East and Africa Community Management System Market, By Organization Size, 2020-2033 (USD Billion)
41. UAE Community Management System Market, By Deployment Type, 2020-2033 (USD Billion)
42. UAE Community Management System Market, By Organization Size, 2020-2033 (USD Billion)
43. South Africa Community Management System Market, By Deployment Type, 2020-2033 (USD Billion)
44. South Africa Community Management System Market, By Organization Size, 2020-2033 (USD Billion)
List of Figures
1. Global Community Management System Market Segmentation
2. Global Community Management System Market: Research Methodology
3. Market Size Estimation Methodology: Bottom-Up Approach
4. Market Size Estimation Methodology: Top-Down Approach
5. Data Triangulation
6. Porter’s Five Forces Analysis
7. Value Chain Analysis
8. Global Community Management System Market Attractiveness Analysis By Deployment Type
9. Global Community Management System Market Attractiveness Analysis By Organization Size
10. Global Community Management System Market Attractiveness Analysis By Region
11. Global Community Management System Market: Dynamics
12. Global Community Management System Market Share By Deployment Type (2023 & 2033)
13. Global Community Management System Market Share By Organization Size (2023 & 2033)
14. Global Community Management System Market Share By Regions (2023 & 2033)
15. Global Community Management System Market Share By Company (2023)
This study forecasts revenue at global, regional, and country levels from 2020 to 2033. The Brainy Insights has segmented the global Community Management System market based on below mentioned segments:
Global Community Management System Market by Deployment Type
Global Community Management System Market by Organization Size:
Global Community Management System Market by Region:
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The data procurement stage involves in data gathering and collecting through various data sources.
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In-house Library: Apart from these third-party sources, we have our in-house library of qualitative and quantitative information. Our in-house database includes market data for various industry and domains. These data are updated on regular basis as per the changing market scenario. Our library includes, historic databases, internal audit reports and archives.
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