Mobile Banking Market

Mobile Banking Market Size & Overview – Key Insights & Forecast

Base Year: 2022 Historical Data: 2019-21
  • Report ID: TBI-13835
  • Published Date: Nov, 2023
  • Pages: 237
  • Category: Information Technology & Semiconductors
  • Format: PDF
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Market Dynamics

Drivers

The increasing demand for convenient, fast and round-the-clock products and services – consumers' increasingly busy lifestyles have increased the demand for convenient, easy, fast, secure and accessible products and services. This trend also stands true for the BFSI sector, as consumers are driving the demand for on-the-go banking services to enable round-the-cloud accessibility to their accounts and quick and easy transaction facilities. The growing competition and saturation in the BFSI sector have encouraged market players to develop innovative features to retain customers, fueling the market's growth. Mobile banking enables banks to improve service delivery and enhance customer satisfaction to expand their market share.

  • Leading B2B innovation in the banking sector, ZilBank provides a range of services to improve the user's banking experience. The app provides a simple method for moving money between two ZilBank accounts. Customers can initiate payments using account numbers, phone numbers, or email addresses, which streamlines and eases transactions. Consumers can easily produce QR codes and initiate transactions with the help of the cloud-based software's QR code payment system. With ZilBank, business owners can easily manage multiple bank accounts, allowing for various activities and smooth money transfers. Users can experience speedy money transactions via ACH, mail cheque, and wire transfer and manage numerous business accounts on a single platform.

Restraints

The rising incidents of fraud with the increasing number of mobile banking users, the growth of fraudsters targeting consumers with new malware, scams and frauds is also on the rise. The virtual nature of these banking services and transactions increases the vulnerability and risk of consumers given the lack of awareness, knowledge and growing sophistication of fraudsters. These incidents alienate a significant population as they prefer to avoid mobile banking or technology-driven BFSI services, which will limit the market's growth.

  • In the context of the banking regulator taking action against Bank of Baroda (BoB) due to certain material supervisory concerns in the manner of onboarding their customers onto its mobile application, the "Bank Bachao Desh Bachao Manch" requested that the Reserve Bank of India (RBI) appoint independent Information System (IS) Auditors to conduct an extensive investigation into all Banks having mobile banking apps. In a letter to RBI Governor Shaktikanta Das, the civil society organisation voiced concern about the push by different banks to onboard people on mobile banking apps through workers and business associates. According to the allegation, this has led to customers losing significant amounts of money due to fraud committed by cons.

Opportunities

The technological improvements the fierce competition in the market has led to constant research and development to build better applications for consumers to improve their satisfaction and retain/expand the market share. Introducing better features, a safe and secure environment with unique authentication technologies, and user-friendly and creative interfaces is driving the market's growth and development. Integrating AI to offer quick grievance redressal and service delivery to consumers is an ideal example of technology driving the market's growth for the future.

  • Intending to reinvent the nation's digital banking environment, YES BANK released iris by YES BANK, a state-of-the-art mobile banking app. Users can access over 100 features and services on a single platform with only a few clicks, ushering in a new era of convenience, efficiency, and personalization. The app is designed for both new and current users. The software promises to make banking easier for people of all ages and backgrounds. It boasts a clean, uncomplicated interface and a tonne of exciting features. It also uses best-in-class security technologies like 2-factor verification, Sim-Binding, and biometric authentication to guarantee the confidentiality of the client's financial data.

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This study forecasts revenue at global, regional, and country levels from 2019 to 2032. The Brainy Insights has segmented the global mobile banking market based on below mentioned segments:

Global Mobile Banking Market by Type:

  • Wireless Application Protocol (WAP)
  • SMS Banking
  • Unstructured Supplementary Service Data (USSD)
  • Standalone Mobile Application
  • Others

Global Mobile Banking Market by Platform:

  • On-Premises
  • On-Cloud

Global Mobile Banking Market by Deployment Type:

  • iOS
  • Android
  • Others

Global Mobile Banking Market by Region:

  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • Germany
    • France
    • U.K.
    • Italy
    • Spain
  • Asia-Pacific
    • Japan
    • China
    • India
  • South America
    • Brazil
  • Middle East and Africa  
    • UAE
    • South Africa

Methodology

Research has its special purpose to undertake marketing efficiently. In this competitive scenario, businesses need information across all industry verticals; the information about customer wants, market demand, competition, industry trends, distribution channels etc. This information needs to be updated regularly because businesses operate in a dynamic environment. Our organization, The Brainy Insights incorporates scientific and systematic research procedures in order to get proper market insights and industry analysis for overall business success. The analysis consists of studying the market from a miniscule level wherein we implement statistical tools which helps us in examining the data with accuracy and precision. 

Our research reports feature both; quantitative and qualitative aspects for any market. Qualitative information for any market research process are fundamental because they reveal the customer needs and wants, usage and consumption for any product/service related to a specific industry. This in turn aids the marketers/investors in knowing certain perceptions of the customers. Qualitative research can enlighten about the different product concepts and designs along with unique service offering that in turn, helps define marketing problems and generate opportunities. On the other hand, quantitative research engages with the data collection process through interviews, e-mail interactions, surveys and pilot studies. Quantitative aspects for the market research are useful to validate the hypotheses generated during qualitative research method, explore empirical patterns in the data with the help of statistical tools, and finally make the market estimations.

The Brainy Insights offers comprehensive research and analysis, based on a wide assortment of factual insights gained through interviews with CXOs and global experts and secondary data from reliable sources. Our analysts and industry specialist assume vital roles in building up statistical tools and analysis models, which are used to analyse the data and arrive at accurate insights with exceedingly informative research discoveries. The data provided by our organization have proven precious to a diverse range of companies, facilitating them to address issues such as determining which products/services are the most appealing, whether or not customers use the product in the manner anticipated, the purchasing intentions of the market and many others.

Our research methodology encompasses an idyllic combination of primary and secondary initiatives. Key phases involved in this process are listed below:

MARKET RESEARCH PROCESS

Data Procurement:

The phase involves the gathering and collecting of market data and its related information with the help of different sources & research procedures.

The data procurement stage involves in data gathering and collecting through various data sources.

This stage involves in extensive research. These data sources includes:

Purchased Database: Purchased databases play a crucial role in estimating the market sizes irrespective of the domain. Our purchased database includes:

  • The organizational databases such as D&B Hoovers, and Bloomberg that helps us to identify the competitive scenario of the key market players/organizations along with the financial information.
  • Industry/Market databases such as Statista, and Factiva provides market/industry insights and deduce certain formulations. 
  • We also have contractual agreements with various reputed data providers and third party vendors who provide information which are not limited to:
    • Import & Export Data
    • Business Trade Information
    • Usage rates of a particular product/service on certain demographics mainly focusing on the unmet prerequisites

Primary Research: The Brainy Insights interacts with leading companies and experts of the concerned domain to develop the analyst team’s market understanding and expertise. It improves and substantiates every single data presented in the market reports. Primary research mainly involves in telephonic interviews, E-mail interactions and face-to-face interviews with the raw material providers, manufacturers/producers, distributors, & independent consultants. The interviews that we conduct provides valuable data on market size and industry growth trends prevailing in the market. Our organization also conducts surveys with the various industry experts in order to gain overall insights of the industry/market. For instance, in healthcare industry we conduct surveys with the pharmacists, doctors, surgeons and nurses in order to gain insights and key information of a medical product/device/equipment which the customers are going to usage. Surveys are conducted in the form of questionnaire designed by our own analyst team. Surveys plays an important role in primary research because surveys helps us to identify the key target audiences of the market. Additionally, surveys helps to identify the key target audience engaged with the market. Our survey team conducts the survey by targeting the key audience, thus gaining insights from them. Based on the perspectives of the customers, this information is utilized to formulate market strategies. Moreover, market surveys helps us to understand the current competitive situation of the industry. To be precise, our survey process typically involve with the 360 analysis of the market. This analytical process begins by identifying the prospective customers for a product or service related to the market/industry to obtain data on how a product/service could fit into customers’ lives.

Secondary Research: The secondary data sources includes information published by the on-profit organizations such as World bank, WHO, company fillings, investor presentations, annual reports, national government documents, statistical databases, blogs, articles, white papers and others. From the annual report, we analyse a company’s revenue to understand the key segment and market share of that organization in a particular region. We analyse the company websites and adopt the product mapping technique which is important for deriving the segment revenue. In the product mapping method, we select and categorize the products offered by the companies catering to domain specific market, deduce the product revenue for each of the companies so as to get overall estimation of the market size. We also source data and analyses trends based on information received from supply side and demand side intermediaries in the value chain. The supply side denotes the data gathered from supplier, distributor, wholesaler and the demand side illustrates the data gathered from the end customers for respective market domain.

The supply side for a domain specific market is analysed by:

  • Estimating and projecting penetration rates through analysing product attributes, availability of internal and external substitutes, followed by pricing analysis of the product.
  • Experiential assessment of year-on-year sales of the product by conducting interviews.

The demand side for the market is estimated through:

  • Evaluating the penetration level and usage rates of the product.
  • Referring to the historical data to determine the growth rate and evaluate the industry trends

In-house Library: Apart from these third-party sources, we have our in-house library of qualitative and quantitative information. Our in-house database includes market data for various industry and domains. These data are updated on regular basis as per the changing market scenario. Our library includes, historic databases, internal audit reports and archives.

Sometimes there are instances where there is no metadata or raw data available for any domain specific market. For those cases, we use our expertise to forecast and estimate the market size in order to generate comprehensive data sets. Our analyst team adopt a robust research technique in order to produce the estimates:

  • Applying demographic along with psychographic segmentation for market evaluation
  • Determining the Micro and Macro-economic indicators for each region 
  • Examining the industry indicators prevailing in the market. 

Data Synthesis: This stage involves the analysis & mapping of all the information obtained from the previous step. It also involves in scrutinizing the data for any discrepancy observed while data gathering related to the market. The data is collected with consideration to the heterogeneity of sources. Robust scientific techniques are in place for synthesizing disparate data sets and provide the essential contextual information that can orient market strategies. The Brainy Insights has extensive experience in data synthesis where the data passes through various stages:

  • Data Screening: Data screening is the process of scrutinising data/information collected from primary research for errors and amending those collected data before data integration method. The screening involves in examining raw data, identifying errors and dealing with missing data. The purpose of the data screening is to ensure data is correctly entered or not. The Brainy Insights employs objective and systematic data screening grades involving repeated cycles of quality checks, screening and suspect analysis.
  • Data Integration: Integrating multiple data streams is necessary to produce research studies that provide in-depth picture to the clients. These data streams come from multiple research studies and our in house database. After screening of the data, our analysts conduct creative integration of data sets, optimizing connections between integrated surveys and syndicated data sources. There are mainly 2 research approaches that we follow in order to integrate our data; top down approach and bottom up approach.

Market Deduction & Formulation: The final stage comprises of assigning data points at appropriate market spaces so as to deduce feasible conclusions. Analyst perspective & subject matter expert based holistic form of market sizing coupled with industry analysis also plays a crucial role in this stage.

This stage involves in finalization of the market size and numbers that we have collected from data integration step. With data interpolation, it is made sure that there is no gap in the market data. Successful trend analysis is done by our analysts using extrapolation techniques, which provide the best possible forecasts for the market.

Data Validation & Market Feedback: Validation is the most important step in the process. Validation & re-validation via an intricately designed process helps us finalize data-points to be used for final calculations.

The Brainy Insights interacts with leading companies and experts of the concerned domain to develop the analyst team’s market understanding and expertise. It improves and substantiates every single data presented in the market reports. The data validation interview and discussion panels are typically composed of the most experienced industry members. The participants include, however, are not limited to:

  • CXOs and VPs of leading companies’ specific to sector
  • Purchasing managers, technical personnel, end-users
  • Key opinion leaders such as investment bankers, and industry consultants

Moreover, we always validate our data and findings through primary respondents from all the major regions we are working on.

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